Turned a fuzzy "support is hard" into a costed, prioritized roadmap from real ticket data — and shipped contextual help plus the GIA for Support agent console across all regions.
Brought proven forum patterns and credibility signals to an outdated platform — and protected threaded conversation by building the component myself when dev was about to cut it.
A purpose-built, fast-navigation release-notes tool for a hard-to-reach audience — partners — where updates carry real safety and business consequences. Build, not buy.
A service-design system for system-to-user messaging — components, guardrails, and a code-existence matrix — delivered as docs, a Figma source of truth, and a GIA skill.
Earlier healthcare AI work: designed and prototyped a patient-facing pre-consultation flow focused on data control, clinician handoff, and wait-time reduction.
Earlier clinical ML work: translated transplant monitoring complexity into a dashboard concept for faster parameter review and clearer prediction confidence.
Personal product craft project: a playable Unity RPG combining narrative systems, pixel-art direction, writing, and hands-on C# implementation.
I turn messy inputs - support tickets, stakeholder signals, research, and operational data - into a clear picture of the system.
I align user needs with business constraints, then frame the decision so teams can choose with confidence.
I design the flows, components, specs, and prototypes that help cross-functional teams move from direction to delivery.
I measure what changed, keep the feedback loop alive, and evolve the product beyond the first shipped version.
Stories from the work — on collaboration, craft, and the things I had to learn the hard way.
What happens when you bring the designer, PM, and developer together in real-time to fix bugs live — and why we made it a standard practice.
Read post →A small habit change with outsized impact — showing up to dev syncs as the only designer in the room, and what it unlocked.
Read post →How I turned stakeholder management into something more like game prep — and why knowing your players makes every session land better.
Read post →From scorecarding sessions that ran over to workshops that dissolved into meetings — three facilitation experiments and what actually changed my practice.
Read post →I'm here to listen, collaborate, and design solutions that make impact.
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